🔍 Problem Summary & Description

You tried using the instant translation service in a free session, but the Audio Input section was grayed out, and no audio was detected when speaking.

⚠️ Why You're Experiencing This Issue

• EventCAT OnlineMeeting requires microphone access to function.
• If your browser is not permitted to use the microphone or the wrong input device is selected, EventCAT will not receive any audio for translation.

✅ Solution: How to Fix It

🔧 Method 1: Check Browser Microphone Permissions

Why: Your browser may be blocking EventCAT from accessing the microphone.

Steps:

1. Open your browser settings.
2. Go to Privacy & Security or Site Permissions.
3. Find Microphone Settings and ensure access is allowed for EventCAT.
4. Refresh the EventCAT OnlineMeeting page and try again.

🔧 Method 2: Verify Your Device’s Audio Input Settings

Why: Your device may not be using the correct microphone.

Steps:

1. Open your Sound Settings (Control Panel on Windows, System Settings on Mac).
2. Locate the Input Device section.
3. Select the microphone you want to use (built-in microphone, headset, AirPods, or another external device).