🔍 Problem Summary & Description

You cannot start a new meeting using the minutes purchased through your EventCAT plan. Even if your account shows available minutes, you may be blocked from launching a new session and unable to use your paid plan.

⚠️ Why You're Experiencing This Issue

• A previous meeting may still be active.
• Third-party apps like Zoom notetakers can keep sessions running even after a meeting ends.
• EventCAT only supports one active meeting at a time. If a previous session hasn’t been fully closed, a new one cannot start.

✅ Solution: How to Fix It

🔧 Method 1: Check for Active Sessions in Zoom

Description: Make sure there are no ongoing Zoom meetings that are blocking a new EventCAT session.

Steps:

1. Log in to your Zoom account.
2. Check for any ongoing meetings or sessions.
3. If a session is still running, end it manually.
4. Return to EventCAT and try starting a new meeting.