🔍 Problem Summary & Description

You are seeking clarification on how refunds work for EventCAT OnlineMeeting Prepaid Plans. Refunds depend on whether and how much of the prepaid time was used. Please refer to the following cases for more details.

⚠️ Why You're Experiencing This Issue

EventCAT’s Prepaid Plan charges by the hour, so refunds depend on how much time you’ve used. The refund policy varies based on usage and specific conditions, which are outlined in the cases below.

✅ Solution: How to Manage Your Time and Refunds

Case 1: You Purchased 1 Hour of Prepaid Time (Auto Recharge Not Enabled)

Why: Once you invite the EventCAT AI Interpreter to your meeting, the prepaid time is considered used and cannot be refunded.

Refund Conditions:

• If the AI Interpreter fails to provide subtitles due to user-side issues (e.g., incorrect audio settings), this is not eligible for a refund.
• However, if you purchased prepaid time and have not used it at all, you can request a refund for the unused time, minus payment processing fees.

Case 2: You Enabled Auto Recharge and Were Charged for Additional Time

Why: If you bought 1 hour of prepaid time and your meeting runs longer than 1 hour, Auto Recharge will automatically add another hour so subtitles continue without interruption.

Refund Conditions:

• Since prepaid time is charged per hour, partial use of an auto-recharged hour is not refundable.
• However, any unused time from Auto Recharge can be used in future meetings.

Case 3: You Purchased More Than 1 Hour of Prepaid Time Upfront

Why: If you bought, for example, 2 hours and only used 1 hour, you can request a refund for the unused time, minus processing fees.