🔍 Problem Summary & Description
When using AI translation for online meetings, you may be unsure how purchased translation time is tracked or how the free 20-minute trial works. This can cause confusion about whether unused minutes are saved and how to continue using translation after the trial ends.
⚠️ Why You're Experiencing This Issue
- AI translation is available on a time-based system, with paid time used in increments.
- You may not realize that unused time rolls over or that the free trial doesn’t automatically switch to your paid plan.
- Manual action is needed to continue after the trial ends.
✅ Solution: How to Manage Your Time
🔧 Method 1: Managing Unused Paid Time
Description: Learn how your remaining translation time is saved for later use.
Steps:
- Purchase translation hours for online meetings
- Use translation during your meetings as needed
- Any unused time will remain in your account for future use
- For example, if you buy 2 hours and use 1 hour 30 minutes, the remaining 30 minutes will stay in your balance
🔧 Method 2: Using the Free 20-Minute Trial and Switching to Paid Time
Description: Understand how the free trial works and how to activate your paid time manually.
Steps:
- Start your meeting and enable the 20-minute free trial
- Once the trial ends, translation will stop automatically
- To resume translation, manually switch to your paid plan using your remaining time
- Note: The system does not switch automatically from trial to paid balance
💡 Proactive Tips