🔍 Problem Summary & Description

Some users experience issues locating or activating their EventCAT Online Meeting Plan after purchase. They may not see their purchased plan listed in their account, have trouble setting up meetings with subtitle and transcription features, or accidentally log in with a different email than the one used at checkout. Additionally, some users find the onboarding process unclear when integrating EventCAT with Zoom, Google Meet, or Microsoft Teams.

✅ Solution: How to Fix It

🔧 Method 1: Accessing Your Purchased Plan:

Description: Check your plan status and activation instructions in your EventCAT account

Steps:

1. Log in to your account at www.eventcat.com
2. Go to My Plans or Subscriptions under your profile.
3. Confirm that your purchased plan appears in the list.
4. Click the plan to view activation details and instructions.

🔧 Method 2: Setting Up Your Meeting with EventCAT:

Description: Connect your EventCAT plan to Zoom, Google Meet, or Microsoft Teams

Steps:

1. Make sure you have an active Zoom, Google Meet, or Microsoft Teams account.
2. In EventCAT, go to Start a Meeting or Schedule a Meeting.
3. Choose the video meeting platform you’d like to use