🔍 Problem Summary & Description

You’re experiencing issues with glossary corrections you’ve set in EventCAT not being reflected in live captions or transcripts. Even though correction rules were added (e.g., "NPCWS" → "MCCWS"), the terms are not appearing as expected. This may happen if the glossary rules weren’t saved correctly or if the EventCAT AI Interpreter Bot wasn’t adequately invited to the meeting. Also, external factors like poor microphone quality or unclear speech can affect transcription accuracy.

⚠️ Why You're Experiencing This Issue

• The EventCAT glossary applies corrections at a specific stage in the transcription process, which may not always affect real-time captions.
• Glossary rules may not be saved appropriately or synced with your account.
• The EventCAT AI Interpreter Bot was not invited or activated before the meeting.
• Low-quality audio input can reduce STT (speech-to-text) accuracy, making corrections ineffective.

✅ Solution: How to Fix It

🔧 Method 1: Check and Confirm Glossary Rules

Why: Make sure your correction terms are entered and saved correctly.

Steps:

1. Log in to your EventCAT account.
2. Click your profile icon > Default Settings.
3. Go to **Manage Glossary.**

1. Check that your terms are correctly listed (e.g., "NPCWS" → "MCCWS").
2. Save changes, then restart live captions in your meeting.

🔧 Method 2: Make Sure the EventCAT AI Interpreter Bot Is Invited

Why: The bot must participate in the meeting to apply glossary corrections.

Steps: