🔍 Problem Summary & Description

If the audio connection is unstable, the speaker's pronunciation is unclear, or the word sounds similar to another term, the EventCAT AI Interpreter Bot may mishear proper nouns or brand names, causing them to appear incorrectly in subtitles.

For example, “XL8” might be transcribed as “Excel8.”

⚠️ Why This Happens

This happens when the speech-to-text (STT) engine incorrectly recognizes a word—often due to similar pronunciation, background noise, or uncommon terminology.

✅ Solution: How to Fix or Replace Misrecognized Words

To ensure accurate translations, we can set up a custom rule that replaces misrecognized terms with the correct words when specific patterns are detected.

🧾 What we need from you:

• A list of words or phrases that are frequently misrecognized
• The correct terms you want them replaced with

We’ll pass this information to our engineering team to configure a replacement rule for your account.

To request this, please email us at [email protected] with the following:

Subject: Replace Misrecognized Words Request

Email Content:

1. The email address you used to sign up for EventCAT
2. A list of proper nouns you want corrected (You can attach a CSV, Excel, or Word file)

🆘 Additional Support

If the issue continues or you need help with other terms:

📩 Customer Support Center: [email protected]